Here at DefendWell.com , our NUMBER ONE priority is YOU, our customer. We strive to give you the utmost customer service and customer satisfaction. We offer a 100% customer SATISFACTION GUARANTEE. WE WANT YOU TO BE EXTREMELY HAPPY WITH THE PRODUCTS YOU ORDERED! Although we are pretty sure you are going to LOVE our products, especially since you will feel SAFER carrying one of our self-defense items, if you don't like them, then we don't want you to keep them!
We offer a 90-day money back guarantee on our self-defense items*. If you are not fully satisfied, you may request to return an item(s) within 90 days of the date of your invoice for a refund or exchange. If you would like a refund, we will do so NO QUESTIONS ASKED, for the cost of the items (shipping is not refunded). If you would like an exchange, you will be charged for shipping the item(s) back to you, in addition to any difference in cost (if an even exchange, only shipping charges will apply). If we owe you for an exchange of lesser value, we will apply that as well.
In the unlikely event you receive an item that has been damaged during shipment or has a manufacturers defect, we will of course replace the item or refund your money, including shipping costs to and from, right away. These types of issues fall under our warranty. More information on our warranty is below.
To make an easy and quick process, all we ask from you when making a return is to contact us for our return instructions, which are pretty easy. Make sure to keep any and all packaging, instructions, and accessories that came with the item. If you are unable to return the item as such, we will be able to give you an in store credit only. All returns need to be issued an RMA (Return Merchandise Authorization) Number. To do so, please send an email to firstname.lastname@example.org an RMA Number, and let us know your invoice or order number, the item(s) you are returning, and whether you would like a refund or exchange. We will provide you with further instructions on proceeding with returning an item(s), including the address to send the item(s) to, in a response email.
*SPECIAL RETURN POLICYfor Hidden Cameras & other Surveillance products:
The following items are special order items and are not subject to cancellations or refunds:
Wireless Nanny Cams
Wired Hidden Camera
DVR Hidden Cameras
Digital Spy Camera
Digital Phone Recorder
If you have ANY questions regarding any of our above items, our staff is trained to help you. We want to make sure you will be happy and comfortable with these products. So, if someone in our office is not able to answer your questions, we have an EXPERT technical support team that can! We will take your name and number and have a technician contact you as soon as possible. Due to the nature of this product line, if you are not satisfied with your purchase you can request a return for an exchange or equal or higher value within 3 days from receipt of your purchase. Sorry, we do not issue refunds on these items. If in the unlikely event the item(s) has a manufacturersdefect or is damaged upon shipment, please contact us immediately so that we can get your camera repaired or replaced right away. All requests for a return must be authorized by DefendWell.com before product(s) is sent back to us. In the event where a refund is authorized by DefendWell.com (on a case-by-case basis, determined by DefendWell.com), a 25% restocking fee (non-negotiable) will be deducted, as well as the costs to ship your order to you. It is your responsibility to pay for any shipping costs to return the item to us. Please follow above return policy guidelines for a return of the above listed items. All above listed items come with a 90 DAY Warranty (unless otherwise stated by the manufacturer) to be free of defects in workmanship and material beginning from the date of sale to you. See more information regarding warranties below.
*SPECIAL RETURN POLICYfor DVD'S:
We are unable to issue refunds for returned DVD's. If you are not happy with your DVD, you may still return it, but you will receive in store credit only.
Items that have a warranty will state so on our website, or on the package of the item. Any item that does not state a warranty on our website or on the packaging is warranted for 90 days. Warranty replacements will be fulfilled for MANUFACTURER DEFECT only. Wear and tear, customer misuse, etc. does not qualify for a warranty replacement. Items being returned under warranty will be thoroughly inspected for the specified manufacturer defect, and replaced accordingly. If the item returned does not qualify for a warranty replacement, we will notify you of such, and provide options for returning item back to you or for us to dispose of the item here. Refunds will not be given under warranty unless it is submitted to us within 90 days of purchase. If an item has a manufacturer's warranty longer than 90 days, refunds will not be issued. We can only repair or replace the item. If you need to return an item to us under warranty, please follow the return policy guidelines above.
If you have ANY questions at all about our return policy or warranty policy, please contact us. We are here to answer your questions and happy to help in any way.