All returns, refunds, or exchanges must be approved by Defend Well before any products are returned.

We test all of our products before shipping. Your satisfaction is our number one concern. If you have any question regarding our products, please contact sales@defendwell.com before placing an order.

RETURN POLICY: All our hidden cameras, pepper sprays, mace, stun guns, etc. are special ordered by the person ordering and are NOT subject to cancellations. Due to the nature of our product line, returns will only be accepted for products damaged upon shipment to the customer. All returns must be authorized by Defend Well before product(s) is returned. All products must be returned in the original packaging. Defend Well will replace, exchange, or credit back your card for returned product(s) at Defend Wells discretion.

When your product(s) arrive to you, please test it right away to make sure that it is what we guarantee it will be, 100% in a good brand new condition, But in case you do find that it is defective please contact us immediately, and we will replace it, or give you a full refund, no questions ask.

Any return must be authorized by Defend Well and under no circumstances will returns be accepted otherwise. Authorization and shipping instructions must be obtained from Defend Well. No returns will be authorized after five (5) business days of receipt of product(s).

When you receive a return authorization from Defend well and your returned merchandise is received by defend well, it will be inspected and, if found in a good resalable condition, with original packaging A 25% re-stocking fee will be deducted. NO refunds will be given for products returned without explicit permission from Defend Well.

SHIPPING & HANDLING CHARGES ARE NON-REFUNDABLE.

WARRANTY: We guarantee all Defend Well products to be free of defects in workmanship and material for 90 days (unless manufacturers warranty is longer; please call) after sale to the customer. We will replace or repair the product(s) at our option providing there is no evidence of customer misuse, or alteration.